What problem does Host Angel solve?
Host Angel is the only company in Ireland providing rented linen to the Airbnb & Short-term accommodation space at an affordable price. We manage the entire process for our clients making it a completely outsourced solution.
Why should I use HostAngel over my local laundrette?
HostAngel affords you the opportunity to outsource all of your linen requirements. We guarantee to save you both time and money.
How does Host Angel coordinate linen drop offs and collections?
- With our Bill Pay option, we take your schedule via iCal (online calendar) and a set of keys for each apartment and manage everything from there. Deliveries/collections are made between check-in and check-out times.
- With our Prepay we guarantee a two hour delivery window and coordinate via mobile with your cleaner
What is the difference between Billpay and Prepay options?
The most cost and time effective option is Bill Pay – all of your linen requirements can be 100% outsourced, freeing up valuable time to grow your business and enhance the guest experience.
How does billing work?
With Bill Pay we bill you at the end of each week. Clients have 5 working days to pay their bills. As we build our relationships we can look to extend the billing period to bi-weekly or even monthly.
What happens when there are back to back bookings?
As our schedule is your schedule, our drivers meet your cleaners after check out and before check in. We’re fully aware of the need for seamless arrival as your
reputation is our reputation.
How do you gain access to the property?
When you sign up with Host Angel we arrange for one of our drivers to collect the keys from wherever is convenient for you. Some of our clients use the lockbox system and provide us with access codes and access instructions. Our drivers are five year Garda vetted.
Am I charged for unused linen?
As we can never really know what happens during a guests stay and given the need for a quick turnaround, all linen supplied is billable.
How do your prices compare to a traditional laundrette?
We are 30% cheaper than a traditional laundrette if we compare cost per bed for an ironed linen service. On top of this we offer a full management service, which no other company offers.
What happens if we run out of linen?
Host Angel recommends a spare set of linen per bed to be kept on your premises at all times. However, in the event of you running short, don’t worry, our drivers are in the area and stocked with extras should this unlikely event happen. A quick call to the hotline and your rescue package is on the way.
Does the cleaner have to coordinate with the linen driver?
With Bill Pay no coordination is required as we have access to the apartment and access to your schedule. With Pre Pay we guarantee a two hour delivery window and coordinate with your cleaner by mobile.
What are the operating hours?
We deliver 364 days of the year 7 days a week.
What’s the catchment area?
Our current catchment area is between the North and South circular roads in Dublin, Ireland. However, if you are on the outskirts of this area, send us an email and we’ll try offer you service.
Do you charge more for Sunday collections?
No, we have a fixed charge per bed set regardless of the delivery/collection day.
What’s the minimum amount of notice I have to give?
With Bill Pay you don’t have to give us any notice as we are monitoring the bookings as they come in and arrange our delivery schedule accordingly
Is there a minimum order amount?
Minimum order amount is €20
What happens if the cleaner is delayed?
- With Bill Pay we work independently of the cleaners.There will always be a buffer set of linen so the cleaner never needs to wait for a delivery.
- With Pre Pay, If the cleaner is delayed they should give our drivers as much notice as possible. A fee may be charged depending on how late the cleaner was.
Is there a delivery charge?
Delivery is included in the price.
Are the prices inclusive of VAT?
No, VAT is added to the bill at the end.